Open the Caregiver view and choose "Manage subscription" under Billing — you can cancel there in a few taps, no need to contact us. Cancellation takes effect at the end of your current billing period. You can also email us and we'll cancel it for you.
The 14-day free trial means you can try everything before paying anything. After a payment is taken, cancelling stops future charges but we don't provide partial refunds for time remaining in a billing period, except where required by law. If you believe you were charged in error, email us — we'd rather fix it than argue about it.
Email us with your family code and we'll delete the household, medication list, and check-in history permanently. See our privacy policy for details on what we hold.
Codes are 6 characters (letters and numbers, no O/0 or I/1 to avoid confusion). Check for typos first. If it still fails, the family may have been deleted — create a new one.
The dashboard refreshes automatically every 45 seconds while open. Both devices need to be using the same family code, and the device recording check-ins needs an internet connection at the time of the check-in.
No. TookMyMeds is a family reminder and communication aid. It doesn't provide medical advice and shouldn't be the only safeguard for critical medication. See our terms of service.